Effective date: 1st September 2025

SK Simulations (“we,” “us,” “our”) provides mobile simulation entertainment services in The Bahamas. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, make a booking, or interact with us.

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1) Information We Collect

• Contact & Identity: name, email, phone, company/venue, billing address.

• Booking Details: package selection, party size, event date/time, venue details, add-ons, special instructions.

• Payment Information: processed by third-party providers (e.g., Wix Payments, Stripe, PayPal). We do not store full card numbers.

• Communications: emails, messages, support requests, testimonials.

• Usage & Device Data: pages viewed, links clicked, IP address, browser/device info, approximate location, via cookies/analytics.

• Photos/Video From Events (if applicable): images captured at events (see Section 6 for marketing usage and opt-out).

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2) How We Use Your Information

• Service delivery: manage inquiries, quotes, bookings, scheduling, onsite support, and post-event follow-up.

• Payments & invoicing: process payments, deposits, refunds, and receipts.

• Customer support: respond to questions, handle complaints or incident reports.

• Safety & compliance: verify site readiness, equipment safety, insurance/COI requests, and legal compliance.

• Marketing (with your consent or as permitted by law): email updates, promotions, event recaps, and retargeting ads.

• Analytics & improvement: website performance, service quality, demand forecasting, and fraud prevention.

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3) Legal Bases (where applicable)

We process data to perform our contract with you (bookings), comply with legal obligations (tax/insurance), and pursue legitimate interests (service improvement, security). Where required, we rely on your consent (e.g., marketing emails, event photos).

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4) Sharing Your Information

We share data only as needed to run the business:

• Service providers: website/hosting (e.g., Wix), booking tools (e.g., SimplyBook.me), payment processors (e.g., Stripe/PayPal), email/CRM, analytics (Google Analytics), advertising platforms (Meta/Google), cloud storage, and insurers.

• Venues/partners: to coordinate access, safety, and insurance certificates.

• Authorities: if required by law, court order, or to protect rights/safety.
  We do not sell your personal information.

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5) International Transfers

Our providers may store data outside The Bahamas (e.g., U.S./EU). We use reputable vendors that implement safeguards (e.g., contractual clauses, encryption) appropriate to their services.

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6) Photos, Video & Testimonials

We may capture non-sensitive photos/video at events for documentation and marketing (website, social media), consistent with our Terms & Conditions.

Opt-out: You may request that we avoid or remove identifiable images of you/your guests by emailing [privacy@sksimulations.com] before or after the event (include event date and details).

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7) Cookies & Tracking

We use cookies, pixels, and similar technologies to:

• operate the site (essential cookies),

• measure performance (analytics cookies),

• personalize and advertise (marketing cookies).

You can manage cookies via your browser settings. Where required, we display a cookie banner to collect consent for non-essential cookies.

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8) Data Retention

We retain booking and invoice records for as long as needed to provide services and meet legal/tax requirements (typically 7 years). Marketing and analytics data are kept no longer than necessary (commonly 12–24 months) unless you opt out sooner.

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9) Your Rights

Subject to local law, you may:

• Access a copy of your personal data

• Correct incomplete or inaccurate data

• Delete your data (where no longer needed)

• Object to or restrict certain processing

• Withdraw consent (e.g., marketing) at any time
  To exercise rights, email [privacy@sksimulations.com]. We may ask for information to verify your identity.

If you believe your privacy rights have been infringed, you may contact the Office of the Data Protection Commissioner (Bahamas) or your local authority.

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10) Security

We use reasonable technical and organizational measures (encryption in transit, access controls, least-privilege, audit logs) and select reputable service providers. No method is 100% secure; please notify us immediately of any suspected unauthorized use.

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11) Children’s Privacy

Our services are not directed to children under 13. Bookings must be made by an adult (18+). If we learn we collected personal data from a child without proper consent, we will delete it.

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12) Third-Party Links & Embeds

Our site may link to or embed third-party services (e.g., payment pages, YouTube/TikTok, SimplyBook). Their privacy practices apply to your use of those services.

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13) Changes to This Policy

We may update this Policy from time to time. The Effective date above reflects the latest version. Material changes will be communicated on our website.

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14) Contact Us

SK Simulations
Email: info@sksimulations.com
Bookings: bookings@sksimulations.com
Website: https://www.sksimulations.com